Cynosure

Claims Processing System

Challenge

Cynosure provides claims processing services, both in its own products and as a service bureau for other companies. Cynosure wanted to maintain competitive advantage, and create a powerful and flexible claims processing platform that would not only support current business needs but seamlessly scale to accommodate future needs and requirements.

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Enable online reporting, status checking and servicing claims for all customers from one system

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Manage customers, products and create unique claims processing workflows and work routing for products

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Setup branded claims reporting sites, with custom URLs for all customers

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Access customer engagement / product usage and other KPIs

Solution

Developed a cutting edge platform which allows Cynosure to support all of their customers from a single system, and can be configured without IT support. The claims processing portal Includes online reporting, status checking, and servicing claims for all customers in one central location.

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Launched online claims portal fast: idea to finished product in less than 3 months.

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Claims portal fully integrated with client’s existing business system infrastructure.

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Real-time access to product usage, customer engagement, and other KPIs.

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Manage various products and customers simultaneously.

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